Equipment servicing is not open for paid bookings yet. Our current trade licence covers sportswear trading, and we are adding the servicing activity before we take any payment for this work. Until that is complete, the booking form registers your interest and we will contact you — nothing is charged.
Booking and pricing
Submitting the booking form is a request. We reply with an available slot and a price. The booking is confirmed only when you accept that price in writing — by email or WhatsApp.
We quote before we work. If we open up your equipment and find it needs more than you asked for, we stop and contact you. We will never carry out additional chargeable work without your approval.
Collection and return
- Collection and return within Dubai is carried out by a Careem or Uber courier, booked by us at a time agreed with you.
- Someone aged 18 or over must be present to hand over and receive the equipment.
- Please remove all personal belongings from bags before handover. We are not responsible for items left inside.
- We will photograph the condition of your equipment at collection and at return. This protects both of us.
Condition and honest limits
Waxing and tuning are maintenance, not miracles. Deep core shots, delamination, edge cracks and structural damage cannot be fixed with wax, and we will tell you plainly rather than take your money.
Bases that are already burnt, oxidised or heavily gouged may improve without becoming perfect. We will say so before we start.
Very old, damaged or heavily repaired equipment carries inherent risk. Where we believe servicing could worsen it, we will decline the job and explain why.
If something goes wrong
If we damage your equipment through our own fault, we will repair it, replace it, or refund the value — assessed against the fair market value of the equipment at the time, not its original purchase price.
Raise any issue within 7 days of return so we can inspect it while the evidence is fresh. Your statutory rights under UAE consumer protection law are unaffected by that timeframe.
Cancellation
- Cancel or reschedule free of charge up to 24 hours before a confirmed collection or drop-off.
- If the courier arrives and no one is there, we may charge a call-out fee, which we will have told you about in advance.
- If we cancel on you, you pay nothing and we prioritise your rebooking.
Uncollected equipment
If we cannot return your equipment because we cannot reach you, we will hold it safely and contact you at least three times over 90 days. After 90 days, storage charges may apply. We will not dispose of anyone's equipment without written notice and a final 30-day window.
Under 18
If you are under 18, a parent or guardian must make the booking, approve the price and be present at handover.